More investigating of this pledge language thing: I am subscribed to my own newsletter from two email addresses. When I receive at the email associated with my account here, no pledge language. When i go look at the newsletter in the other inbox, pledge language is visible. Also when I look at the newsletter here in the Substack app (logged in), no pledge language. Bizarre choice, Substack 🤔
I like the apology because I think "Thank you for your patience" presumes they aren't annoyed. I also appreciate the idea of modeling language that we want more of in the world.
I was literally talking about apologies with a high-level business colleague yesterday. I remember hearing Abby Wambach describe how people claim women say "sorry" too much, but she disagrees; it's one of our superpowers, and men should think about doing it MORE. You don't yield power with consideration, and the fact that people think we do says a whole lot about who's running things. (And who should, instead.)
I do use "thanks for your patience" -- but not interchangeably with "sorry for the delay." I think a heads up about said delay generally needs to come before the thank you, doesn't it?
Yes! That's what I've been thinking lately...why are we trying to goad women into behaving the ways we want men to stop behaving? Instead of changing women, why aren't we changing norms and expectations? I experience a lot of cognitive dissonance reading data about how women at the helm make positive differences to companies, but telling women to behave certain ways (spoiler alert: ways men more typically behave) to advance. That's not going to get us where we want to go, societally.
I didn't like Grant's suggestion to say "Thanks for your patience" in place of "Sorry for the delay" because a) We don't know if they've felt patient about it and b) It's ceding that we believe there has been a delay for them to be patient about.
I think "thanks for your patience" can be used judiciously of course! But that's not what he was suggesting.
More investigating of this pledge language thing: I am subscribed to my own newsletter from two email addresses. When I receive at the email associated with my account here, no pledge language. When i go look at the newsletter in the other inbox, pledge language is visible. Also when I look at the newsletter here in the Substack app (logged in), no pledge language. Bizarre choice, Substack 🤔
I like the apology because I think "Thank you for your patience" presumes they aren't annoyed. I also appreciate the idea of modeling language that we want more of in the world.
100% agree on both points!
I was literally talking about apologies with a high-level business colleague yesterday. I remember hearing Abby Wambach describe how people claim women say "sorry" too much, but she disagrees; it's one of our superpowers, and men should think about doing it MORE. You don't yield power with consideration, and the fact that people think we do says a whole lot about who's running things. (And who should, instead.)
I do use "thanks for your patience" -- but not interchangeably with "sorry for the delay." I think a heads up about said delay generally needs to come before the thank you, doesn't it?
Yes! That's what I've been thinking lately...why are we trying to goad women into behaving the ways we want men to stop behaving? Instead of changing women, why aren't we changing norms and expectations? I experience a lot of cognitive dissonance reading data about how women at the helm make positive differences to companies, but telling women to behave certain ways (spoiler alert: ways men more typically behave) to advance. That's not going to get us where we want to go, societally.
I didn't like Grant's suggestion to say "Thanks for your patience" in place of "Sorry for the delay" because a) We don't know if they've felt patient about it and b) It's ceding that we believe there has been a delay for them to be patient about.
I think "thanks for your patience" can be used judiciously of course! But that's not what he was suggesting.
Thanks Hannah :)