More investigating of this pledge language thing: I am subscribed to my own newsletter from two email addresses. When I receive at the email associated with my account here, no pledge language. When i go look at the newsletter in the other inbox, pledge language is visible. Also when I look at the newsletter here in the Substack app (logged in), no pledge language. Bizarre choice, Substack 🤔
I like the apology because I think "Thank you for your patience" presumes they aren't annoyed. I also appreciate the idea of modeling language that we want more of in the world.
I was literally talking about apologies with a high-level business colleague yesterday. I remember hearing Abby Wambach describe how people claim women say "sorry" too much, but she disagrees; it's one of our superpowers, and men should think about doing it MORE. You don't yield power with consideration, and the fact that people think we do says a whole lot about who's running things. (And who should, instead.)
I do use "thanks for your patience" -- but not interchangeably with "sorry for the delay." I think a heads up about said delay generally needs to come before the thank you, doesn't it?
More investigating of this pledge language thing: I am subscribed to my own newsletter from two email addresses. When I receive at the email associated with my account here, no pledge language. When i go look at the newsletter in the other inbox, pledge language is visible. Also when I look at the newsletter here in the Substack app (logged in), no pledge language. Bizarre choice, Substack 🤔
I like the apology because I think "Thank you for your patience" presumes they aren't annoyed. I also appreciate the idea of modeling language that we want more of in the world.
I was literally talking about apologies with a high-level business colleague yesterday. I remember hearing Abby Wambach describe how people claim women say "sorry" too much, but she disagrees; it's one of our superpowers, and men should think about doing it MORE. You don't yield power with consideration, and the fact that people think we do says a whole lot about who's running things. (And who should, instead.)
I do use "thanks for your patience" -- but not interchangeably with "sorry for the delay." I think a heads up about said delay generally needs to come before the thank you, doesn't it?